Valmont support

Mufatech provides comprehensive merchant support for Valmont via hello@mufatech.com and our dedicated support portal.

Response and resolution commitments

We respond to all verified inquiries within two business days (Monday to Friday, Europe/Istanbul time, excluding national holidays in Türkiye). Critical defects—specifically issues preventing shoppers from selecting variants, adding products to the cart, or completing checkout—receive immediate priority triage.

What our support covers

• Questions regarding the installation, initial branding, and configuration of Valmont's documented features.
• Fixes for reproducible defects, styling bugs, or broken layouts in the unmodified theme.
• Guidance on safely applying incremental theme releases and preserving merchant custom data.

Custom store design, bespoke liquid development, and third-party app integration remain separate professional services. Store catalog entries, payment gateway credentials, and Shopify account settings remain under merchant control.

Theme updates

We maintain clear release notes whenever the theme is updated. Always duplicate your active theme before applying an update, review custom liquid additions, and test checkout in preview mode prior to publishing.

Submitting a support request

Please include your public store URL, theme version, affected page URL, browser/device details, and clear steps to reproduce the behavior. Never include customer personal information, passwords, or payment records in support tickets.