Valmont merchant FAQ

Why is the new store missing products and pages after installing the theme?

The theme ZIP supplies the layout templates, sections, and storefront styling. You must create your products, collections, pages, menus, and blog articles in your Shopify admin, then assign them in the Shopify Theme Editor. See Getting started and Watch specifications.

Why is a page template absent from the template assignment list?

Shopify only displays templates belonging to the currently published theme in the page settings dropdown. When Valmont is an unpublished draft, preview your pages directly inside Valmont's Theme Editor. Assign templates after publishing, or test this complete sequence on a password-protected development store.

Why are specification values empty or marked as illustrative examples?

Populate verified product metafields directly on your products or link an active watch profile. Profiles whose reference begins with DEMO- display an illustrative-data notice to prevent unverified data from masquerading as authentic specifications. Replace demo figures before launching.

Are Wrist Atelier dimensions physically accurate on my screen?

Wrist Atelier renders timepieces at a synchronized vector scale. However, hardware pixel densities, zoom settings, and display sizes vary across devices. The tool is designed for comparative proportions rather than absolute physical millimeter fit. Refer to the 1:1 printable calibration guide for true physical checks.

Why did my saved watches disappear?

Valmont's native saved-watches feature operates entirely within client-side browser storage without requiring customer login or database apps. Clearing browser data or using private browsing clears local storage.

Why did switching the store language leave product descriptions unchanged?

Theme locale dictionaries translate storefront interface labels (buttons, form titles, cart notices). Merchant-entered content (product titles, descriptions, menus, policies) must be translated through Shopify's content translation workflows or CSV export/import.

Why are store pickup or 3D AR buttons missing?

Pickup availability requires configured pickup locations and inventory in Shopify. 3D AR requires supported 3D GLB/USDZ models and a compatible mobile device. Review Products and media.

How do I report an issue or request technical assistance?

Use the Valmont support form or email hello@mufatech.com. Include your store URL, theme version, affected page, browser/device, and clear steps to reproduce. Mufatech responds within two business days. Critical theme purchasing defects receive urgent prioritization.